Privacy & Confidentiality Policy
Last Updated: January 2025
Your privacy is our priority
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services. This helps us provide better service and protect your interests.
Personal Information
- Name, email address, phone number, and mailing address
- Payment information and billing details
- Government-issued identification when required by law
Asset Information
- Details about assets you wish to sell or purchase
- Photos, descriptions, and valuations
- Transaction history and preferences
Communication Data
- Records of correspondence and communications with us
- Feedback, reviews, and survey responses
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well as to protect you and comply with legal obligations.
Transaction Processing
To facilitate asset sales, process payments, arrange deliveries, and provide customer support throughout the transaction process.
Service Improvement
To analyze usage patterns, understand customer preferences, and enhance our services to better meet your needs.
Communication
To send you transaction updates, service announcements, marketing communications (with your consent), and respond to your inquiries.
We will never sell your personal information to third parties for their marketing purposes without your explicit consent.
Data Protection
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols (SSL/TLS).
Secure Storage
Your information is stored on secure servers with restricted access, regular backups, and comprehensive monitoring.
Limited Access
Only authorized personnel with legitimate business needs have access to your personal information.
Your Rights
You have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
Access to Data
You have the right to request a copy of the personal information we hold about you.
Correction
You can request correction of any inaccurate or incomplete personal information.
Deletion
You can request deletion of your personal information, subject to legal retention requirements.
Opt-Out
You can opt out of marketing communications at any time by clicking unsubscribe or contacting us.
Third-Party Services
We work with trusted third-party service providers to help us operate our business and serve you better.
Service Partners
We may share information with partners who assist with payment processing, shipping, marketing, and customer support.
Analytics
We use analytics services to understand how our website is used and to improve user experience.
Payment Processors
Payment information is processed by secure third-party payment processors who comply with PCI-DSS standards.
Frequently Asked Questions
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
We only share your information with trusted third-party service providers who assist us in operating our business, and only to the extent necessary for them to perform their services.
Yes, you have the right to request deletion of your personal data. Contact us and we will process your request in accordance with applicable laws.
We use industry-standard encryption and secure payment processors. We do not store complete credit card information on our servers.
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